General Terms and Conditions (GTC)
for LAFFARTS gilding service
1. Scope
These General Terms and Conditions (GTC) apply to all business relationships between LAFFARTS Gold Plating Service (hereinafter "we" or "us") and our customers (hereinafter "customer" or "you") in connection with the gold plating service. Any deviating, conflicting, or supplementary terms and conditions of the customer shall not become part of the contract unless we have expressly agreed to their validity in writing.
2. Subject matter of the contract
We offer professional gold plating services for jewelry, accessories, and watch parts. The exact design, materials, layer thickness, and processing time are agreed upon individually with the customer. The gold plating service refers to the external coating of the submitted items; the base material is not altered.
3. Conclusion of contract
Our offers in the online shop or on other platforms are non-binding and constitute an invitation to submit an offer. The contract is concluded when we review your inquiry and send you a written order confirmation. The customer is obligated to provide truthful information about the products to be processed (e.g., material composition, condition).
4. Prices and payment terms
All prices quoted include VAT unless otherwise stated. Additional costs for oversized items, repairs, or special services (e.g., high-gloss polishing) will be invoiced separately and communicated to the customer in advance. Payment is due upon invoicing by bank transfer, credit card, or other payment methods offered in the shop. The customer is obligated to pay the full invoice amount before the gilding process begins.
5. Delivery and processing time
Processing typically takes 10-16 business days from receipt of the product to be processed. Delays, e.g., due to material testing or repairs, will be communicated to the customer in a timely manner. Return shipments are always insured. Shipping costs are borne by the customer, unless otherwise agreed.
6. Liability for defects and warranty
We guarantee professional gold plating according to the agreed specifications. We assume no liability for damage caused by improper care, chemical influences, or normal wear and tear, as well as damage to the base material due to material defects or hidden defects. The customer must report obvious defects in writing within 7 days of receipt. We offer a minimum 6-month guarantee on the durability of the gold plating with proper care. Further information can be found under the guarantee on the respective product pages.
7. Withdrawal and return
Since gilding is a customized service, there is no right of withdrawal according to Section 312g Paragraph 2 No. 1 of the German Civil Code (BGB). Should the customer be dissatisfied with the result, they can contact us to find a solution.
8. Limitation of Liability
Our liability is limited to intent and gross negligence. We are only liable for simple negligence in the event of a breach of essential contractual obligations (cardinal obligations). Liability is limited to typical, foreseeable damages.
9. Retention of title
The processed products remain the property of the customer and will be delivered after receipt of payment into our account.
10. Data protection
We collect and process customer personal data exclusively in accordance with applicable data protection laws. Detailed information can be found in our privacy policy.
11. Final provisions
The laws of the Federal Republic of Germany apply. The place of jurisdiction is the registered office of our company, provided the customer is a merchant. Should individual provisions of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.
LAFFARTS gilding service
Email: kontakt@laff-arts.de
Phone: +49 176 61083084
As of: January 2025