Fair. Transparent. Resolved quickly.
Report a warranty claim – in just a few minutes
For studio gold plating on stainless steel or precious metal : 3 µm = 1 year warranty, 5 µm = 2 years warranty on the coating (with proper use). Non-ferrous metals/costume jewelry are excluded due to their material properties.
- Documented handwork
- Realistic practical values
- Clear processing
- Photos are sufficient for now
Warranty – what is covered?
Scope of warranty (short version)
- 3 µm (stainless steel/precious metal): 12 months on the coating
- 5 µm (stainless steel/precious metal): 24 months on the coating
- Unexpected, material/process-related detachments or defects in the gold plating are covered.
Excluded (material-related)
- Non-ferrous metal/costume jewelry (brass/copper/bronze/unknown) – no guarantee
- PVD/paint on customer side: post-processing difficult, no guarantee
- heavily corroded or improperly repaired base bodies
What is not covered?
- Normal signs of wear , abrasion due to friction/impact/chemicals
- Damage caused by accidents , impact/bending/dropping, modifications
- Failure to follow care instructions
This is how the warranty process works
- Send photos & information: Use the form below (email draft or WhatsApp message).
- Review & Feedback: We will confirm the next step & time frame within a short time.
- Solution: After approval: send in, prepare, and return – transparently and insured.
Two paths, one goal
Email draft
Opens your email program with a pre-filled subject and content. You can attach photos and review them at your leisure.
- Ideal for detailed cases
- Simply attach images
WhatsApp message
Start a chat with pre-filled text to our WhatsApp number ( +49 176 610 830 84 ).
- Fast & mobile
- Photos directly in the chat
Report a warranty claim
Fill out the details – then decide below whether you want to send it by email or WhatsApp .
Frequently Asked Questions
Does the warranty also apply to daily wear?
Yes – the warranty covers professional coating. Normal wear and tear (friction, impact, chemicals) is excluded.
For heavily used pieces we recommend 5 µm and LAFFARTS Care .
Why are non-ferrous metals excluded?
Brass/copper/bronze react differently (diffusion/corrosion). Due to the materials, a resilient and long-term bond cannot be ensured to the same extent.
How do I submit a piece?
After a brief review, we'll let you know the shipping and delivery time frame. Valuable goods up to €3,000 can be added during checkout. Alternatively, you can drop off the items yourself.
Still questions?
We're happy to provide fair and transparent advice. Alternatively, you can start a new project right away.